Privacy policy
We are WOODNEQ, represented by Tereza Vitovjakova, with a registered office at Hutská 949, Kamenický Šenov 47114, Czech Republic, Company ID No. 21431051.
We operate an online store at www.woodneq.com.
To provide our services, sell goods, and operate our website, we process certain personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable international privacy standards.
I. Personal Data We Process
A. When You Contact Us
If you reach out via a contact form or email, we collect:
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your name, email address, phone number, and any other details you provide.
Purpose:
To respond to your inquiry and prepare an offer or pre-contractual communication.
Legal basis:
Article 6(1)(b) GDPR – processing necessary to take steps prior to entering into a contract.
Retention:
Data are stored for up to 10 years from the last contact, unless further cooperation is established.
B. When You Make a Purchase
If you order from us, we collect:
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billing and delivery details (name, address, phone, email),
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payment details and order history.
Purpose:
To process and deliver your order, handle payments, provide support, and meet accounting or legal obligations.
Legal basis:
Article 6(1)(b) GDPR – performance of a contract, and
Article 6(1)(c) GDPR – compliance with legal obligations (tax and accounting laws).
Retention:
We store data for as long as required by accounting and tax laws — generally up to 10 years.
C. Newsletter and Marketing Communication
If you have purchased from us and have not opted out, we may use your email to send occasional updates or product news.
You can unsubscribe anytime by clicking “unsubscribe” in any email or contacting us at shop@woodneq.com.
Legal basis:
Article 6(1)(f) GDPR and Section 7(3) of Act No. 480/2004 Coll. (legitimate interest in direct marketing).
Retention:
Until you unsubscribe or for up to 10 years after your last purchase.
II. Who Has Access to the Data
Your personal data remain within WOODNEQ.
However, we may share data with trusted partners who help us operate our store:
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Shopify International Limited (e-commerce platform provider),
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Zásilkovna s.r.o., Česká pošta s.p., Allegro Retail a.s. (shipping services),
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Shopify Payments / Stripe / PayPal (payment processing),
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and other service providers under written data processing agreements.
All partners are bound by confidentiality and process data only as instructed.
III. Data Transfers Outside the EU
Some of our service providers (e.g. Shopify Inc.) may process data in countries outside the EU/EEA, such as Canada or the United States.
In such cases, data are protected through Standard Contractual Clauses (SCCs) or the EU-U.S. Data Privacy Framework, ensuring GDPR-level protection.
IV. Security of Personal Data
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
This includes encrypted connections (SSL), limited access for authorized staff only, and secure storage within Shopify’s infrastructure.
V. Cookies
Our website uses cookies to improve functionality, analyze traffic, and personalize content.
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Necessary cookies – required for the site to work properly (cannot be disabled).
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Analytics cookies – help us understand how visitors use our site (enabled only with consent).
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Marketing cookies – used to display relevant ads (enabled only with consent).
You can manage or withdraw your consent anytime via our Cookie Settings link in the website footer or through your browser settings.
VI. Your Rights
You have the right to:
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access and obtain a copy of your personal data,
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request correction or deletion,
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restrict or object to processing,
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data portability,
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and file a complaint with your local Data Protection Authority (in the Czech Republic: Úřad pro ochranu osobních údajů – www.uoou.cz).
WOODNEQ s.r.o.
Hutská 949, Kamenický Šenov, 47114, Czech Republic
Company ID: 21431051