Return an item
Changed your mind? You have 14 days from delivery to return your order, no questions asked.
- Sign in to your customer account at account.woodneq.com with the e-mail you used for the order, open the order and choose Request return. You can also write to shop@woodneq.com with your order number.
- Send the goods back within 14 days to: WOODNEQ s.r.o., Nová Huť 687, 471 14 Kamenický Šenov, Czech Republic.
- We refund the goods and the original shipping within 14 days, to the payment method you used.
Arrived damaged? Send us photos within 48 hours. A defect later on? You can claim it within 24 months. Details are in our Refund Policy.